How does the warranty on appliances imported from Europe to Australia work?
When buying appliances directly from Europe, as in the case of purchases made on Salbini, we need to clarify some points on the guarantee.
With the information below, you will no longer have any doubts about how warranty works on European appliances imported to Australia.
Responsibility of resellers and importers in Australia.
When importing European home appliances to Australia, the local importer does not honor the manufacturer’s warranty, as the items were purchased from overseas. So basically the customer has to send them back to Europe in case of problems.
Responsibility of Salbini.
At Salbini we are different from the others.
We have agreements in place with local service agents, such as Mobile Appliance Repair Center in Sydney and Fix-It All in Melbourne:
In the past, Fix-It All has also created an ad hoc document for us to share with new potential customers.
Therefore, when a customer buys household appliances at Salbini, in case of problems he turns directly to us and not to the manufacturer.
How we work at Salbini.
If one of our customers has problems with an appliances, our Customer Care Service opens an internal ticket. At the same time, we contact the service agents in Australia to report the problem and provide all the necessary information.
How our Australian partners intervene.
The service agents in Australia acquire all the necessary information and contact Salbini’s customer, arranging a meeting to solve the problem in a short time.