Useful information and step-by-step guides on furniture, appliances, lighting, bathroom products, outdoor, porcelain and natural stones.

New Lighting Design service thanks to the collaboration with Filippo Cannata.

Filippo Cannata

We are very proud to introduce our brand new partnership with Filippo Cannata, an international awarded lighting designer, very well known across industry for his expertise, know-how and human values, with over 30 years of experience in lighting design for homes, museums, theaters, hotels, restaurants, airports and subways in many different countries.

Benefits for you

The Cannata / Salbini partnership offers our customers the opportunity to rely essentially on a “genius” who takes care of every detail of the project for what concerns lighting.

Ocean freight

More than 90 percent of the goods transported in the world are carried by ocean freight.  

Businesses that deal with international shipments are always faced with the dilemma of choosing between Ocean freight and Air freight. Although the two serve the same purpose, they are poles apart in multiple ways. Choosing to use one over the other boils down to a significant difference in cost and time

Why should you choose ocean transport? 

First of all, the ocean shipping industry offers the most competitive freight costs to shippers, especially over long distances.

Moreover, no matter the size of your shipments, sea freight companies can usually accommodate your needs. Smaller shipments can be grouped together with other cargo to fill a container, allowing for cost-sharing of the transportation services. Larger cargo can fill one or more containers.  

Full Container Load (FCL) or Less-than-Container Load (LCL)

A FCL shipment is used when a shipper bears the cost of the entire container and uses it exclusively for a single shipment, even if they do not have enough goods to fill it up. On the other hand, an LCL shipment means shippers share the containers with other shipments and only need to pay for the space used.

While FCL may be cheaper than LCL, the latter may be a better option for smaller shipments. It is widely considered to be the future of logistics as the rise in e-commerce has contributed to a growing trend of ad-hoc and lower-volume shipments.

Additionally, emerging markets have also shown a preference for smaller shipments. This has led to a steadily growing demand for LCL options.

Environmental impact

A very important factor that must be considered, given the global warming crisis is the carbon footprint of the company. The mode of transport that a business uses to move around its shipments is a determinant of the company’s consideration for the planet.

When compared to sea shipping, air and many other forms of transportation have much higher carbon footprints – a definite disadvantage for the environment. Ships, on the other hand, provide the most carbon-efficient mode of transportation and produce fewer grams of exhaust gas emissions for each ton of cargo transported than any other shipment method. 

Transit time

Transit time on an ocean shipment usually takes from 12 days up to 50 days depending on the origin and destination.  

For example, a shipment from Italy to Australia averages 45/50 days. Transit time on an air freight shipment to Australia takes 6/7 days. Make sure to consider that due to COVID, transit time has become longer. It’s better to understand there are challenges faced in all stages of the supply chain.

The actual transit time from Italy to Australia is 60/65 days via Ocean freight, 8/10 days via air freight.

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Online shopping

On our Australian website, you can buy the goods you need, choosing among thousands of products from the best European brands.

At checkout, after entering the country and post code the site automatically calculates shipping fees.

Payment is simple and can be made with bank deposit to our Australian bank account, credit card or Paypal.

GST and customs duties are to be paid when goods arrive in Australia.

Delivery

After payment, you can choose between two delivery methods:

  • Ocean freight, that takes 8 to 9 weeks; 
  • For faster delivery select delivery by Air freight, which generally takes about 1/2 weeks.

You needn’t worry using a custom agent because our courier takes care of everything. 

All you have to do is pay GST and duties before delivery.

Tailor-made quotes

If you need to purchase lots of products in a single order, you can request a quote for your project.

Just contact us and our staff will offer you the best solution on the market, including transport costs and payment methods.

All in one order, tailor-made for you.

Safe shipping

Your purchases arrive safely and securely as they have been shipped in custom-built crates made by us for the journey. 

Our crates reduce the risk of damage to goods during transport.

Contacts and after-sales assistance

If you have any questions you can contact us by phone at our Australian telephone number (03 8658 0755), or send an email at info@salbini.com or use the 24/7 live chat service.

We are always available, before, during and after the delivery of the goods covered by a 2-years warranty.

Cover image: Freepik.com

Warranty on appliances

Photo by Tekton on Unsplash

When buying appliances directly from Europe, as in the case of purchases made on Salbini, we need to clarify some points on the guarantee.

With the information below, you will no longer have any doubts about how warranty works on European appliances imported to Australia.

Responsibility of resellers and importers in Australia.

When importing European home appliances to Australia, the local importer does not honor the manufacturer’s warranty, as the items were purchased from overseas. So basically the customer has to send them back to Europe in case of problems.

Responsibility of Salbini.

At Salbini we are different from the others.

We have agreements in place with local service agents, such as Mobile Appliance Repair Center in Sydney and Fix-It All in Melbourne:

In the past, Fix-It All has also created an ad hoc document for us to share with new potential customers.

Therefore, when a customer buys household appliances at Salbini, in case of problems he turns directly to us and not to the manufacturer.

How we work at Salbini.

If one of our customers has problems with an appliances, our Customer Care Service opens an internal ticket. At the same time, we contact the service agents in Australia to report the problem and provide all the necessary information.

How our Australian partners intervene.

The service agents in Australia acquire all the necessary information and contact Salbini’s customer, arranging a meeting to solve the problem in a short time.